Jewellery Warranty Terms
We stand behind the quality of our jewellery. Each piece is carefully crafted using premium materials – and we’re proud to offer a warranty that reflects our commitment to lasting beauty and everyday durability.
Warranty Coverage
| Jewellery Type | Warranty Period |
|---|---|
| Stainless Steel with PVD & E-Coating | 6 Months |
| Sterling Silver with 1 Micron Plating | 6 Months |
| Sterling Silver with 2.5 Micron Plating (Lab-Grown Diamond Pieces) |
12 Months |
What’s Covered
- Manufacturing defects in materials or workmanship
- Premature tarnishing not caused by improper care
- Faulty clasps, jump rings, or links that break under normal wear
- Significant fading of plating within the warranty period.
What’s Not Covered
- General wear and tear from daily use
- Scratches, dents, or accidental damage
- Loss, theft, or improper use
- Exposure to chemicals, perfumes, or harsh cleaning products
- Salt water and chlorinated water damage to gold-plated silver jewellery
- Tarnishing or fading caused by improper care or storage
Care Reminder
To maximise the life of your jewellery:
- Avoid contact with chemicals, perfumes, and lotions (especially for gold-plated silver)
- Store in a dry, padded box or pouch
- Clean gently with a soft cloth
Making a Warranty Claim
If you believe your jewellery has a fault covered under warranty:
- Contact our customer care team with your order number, photos, and a description of the issue.
- Our team will assess your claim and advise next steps.
- If approved, we will repair or replace the item at our discretion.
Please Note
- Warranty is valid from the original date of purchase.
- Repairs or replacements do not extend the warranty period.
- Proof of purchase is required for all claims.
Please refer to the Jewellery Care and Material Guide for better understanding.
Your Rights Under Australian Consumer Law
At LAVANA, we take pride in the quality of our jewellery and customer experience. In addition to our warranty, you are protected by the Australian Consumer Law, which guarantees your rights when you purchase from us.
Your Rights Are Guaranteed
All our jewellery is sold with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a product that is:
- Of acceptable quality
- Fit for its intended purpose
- As described and matches the product listing
If a Product or Service Has a Problem
For Major Product Failures
If a product has a major fault, you're entitled to:
- A replacement or full refund
- Compensation for any loss or damage that was reasonably foreseeable
For Minor Issues
If the problem is minor and can be repaired, we will fix it within a reasonable time. If we’re unable to do so:
- You can choose a replacement or a refund
For Service-Related Issues
If a service we provide fails to meet consumer guarantees:
- You may cancel the service contract and receive a refund, or
- Be compensated for the drop in value caused by the issue
Prompt Resolution Is Our Promise
We’re committed to resolving any concerns quickly and fairly. Whether it’s a product or service concern, your satisfaction is important to us.
Your Peace of Mind
We know your jewellery isn’t just a purchase — it’s personal. That’s why we fully uphold your rights under Australian Consumer Law. If something’s not right, please get in touch with our team. We’re here to help, and to make sure your experience with LAVANA is nothing short of exceptional.